Hospitality • Service Excellence • Technology • Leadership

Privacy Notice

How information submitted through the SFI website is handled.

This website collects information that visitors voluntarily submit through enquiry forms, such as names, contact details, organisation information and messages.

Why information is collected

SFI uses submitted information to respond to enquiries, prepare requested proposals, arrange training or consulting discussions and maintain appropriate business records.

Website forms

Form submissions are stored in the website database and may also be sent to an authorised SFI email address. Access to the administration area is restricted.

Data retention

SFI should retain enquiry information only for as long as it is reasonably needed for the business purpose for which it was submitted, subject to applicable legal and record-keeping requirements.

Your choices

You may contact SFI using the details on the Contact page if you need to update or request deletion of information that you previously submitted, subject to any applicable retention obligations.

Launch review

This privacy notice is an operational draft for the rebuilt website and should be reviewed against SFI's final data-protection and legal requirements before public launch.